We bought this last year because it did one type of fix incredibly well, but it's been an unmitigated disaster otherwise. I feel like it's the 1990s and I'm using Mac OS 9 software: random crashes, corrupted project files, weeks of lost work, etc. The developers have basically told me (when we crash the software) "Don't do that." I've also pointed out to them that it's impossible to complete a single reel of restoration on a feature film without maxing out the system's memory (we had to upgrade from 32GB to 64 to work around this), and was told it's a low priority. Dealing with their support folks has been an exercise in futility. It takes 24-36 hours to get a response, if you get one at all. there doesn't seem to be any sense of urgency, but there's plenty of time to fiddle with the user interface in ways that are utterly meaningless, when the underlying software is such a house of cards. We can now reliably crash the system, hard, in 4-5 different ways. Do they care? It really doesn't seem so. In any case, if you want to commiserate, I'm here and I feel your pain.